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Online Auction Bidding Help

Interstate Auto Auction partners with proxibid to provide a live online auction experience. We have collected frequently asked questions and answers here. If you need more in-depth information please contact Proxibid at 877-505-7770 or visit their web site at http://www.proxibid.com.

General Questions

What is a Live Online Auction?
Live online bidding allows you to attend our auction virtually, simply by using a computer with an Internet connection and Web browser. You can now participate in our live auction with the same advantages you would have if you were sitting in our auction gallery.


PAYMENT:  Payment in full must be made before 5:00 pm on Thursday.  Late payment will be subject to a $100.00 late fee and will only be allowed at the discretion of IAA.  If Thursday is a Federal Holiday, payment is due Friday by 2:00PM. Any “GREEN LIGHT” vehicles paid for after 10:30AM on the Friday, will be sold “AS-IS”, “RED LIGHT” with NO GUARANTEE.  After a vehicle is paid for in full, no returns/refunds/or exchanges will be made unless engine and or transmission failure has been reported within the Arbitration time frame indicated below and diagnosis of the vehicle(s) issue(s) has been confirmed.  Any vehicle not removed off the property by Friday at 3pm will be towed at the buyer’s expense.

What is Live Real-Time Bidding?
Live real-time bidding allows you to send your bids to the auction floor via the Internet, as if you were at the auction in person. An auctioneers’ assistant is onsite to accept your bid and to relay your high bid amount to the auctioneer.

What is a proxy bid?
A proxy bid is a sealed bid left with an auctioneer or third party indicating the maximum amount that you are willing to bid on a particular lot or item.

What is Auto-Bidding?
The Proxibid™ system allows you to place a "proxy bid" by entering the maximum amount you are willing to bid. The system bids on your behalf until you win the lot, or when the indicated maximum bid amount is reached. When using the auto-bidding feature, you may want to bid one increment higher to minimize the possibility of a tie bid.

What is the Dynamic Auction System?
Proxibid’s Dynamic Auction System allows interaction between you and the auction room floor during a live event. You can use your computer to participate in the auction from the comfort of your home or office. All bids are relayed in real-time over the Internet, allowing the you to bid with the same confidence as if you were attending the live auction.

Do you Issue Temporary Plates?

No: we do not issue temp plates. Once you win the car we will give you the keys, title and bill of sale. At that point the car is your to do with as you please. You are responsible for supply your own plates or having it delivered to your home/destination through a transportation/tow company/uhaul/trailer.

Vehicle Descriptions

We have a staffer walk around vehicles and in no particular order describe the cars physical attributes as best they can. This person in way way is responsible nor could they ever be 100% accurate do to the fact that it is their own subjective opinion of the car. They are instructed to describe any negative or positive aspects of the car they see. Sometimes they miss good things such as a SUV having a third row seat or a car that has 4 heated seats. Other times they miss the bad such as a rust spot, tear in the leather or a bunch of pet hair. Sometimes they miss that a cars body is in excellent condition and other times a car can have poor patch up jobs along the entire lower portion of the body that you cannot see online, but rather you can only see in person. As a result we want to be up front with you and have you fully understand mistakes can be made not to mention pictures never tell you all the issues with a cars exterior. So your idea of great and out describer could be different. So if you are online please note anything in the descriptions could be inaccurate and it is best to come in person if you are concerned about the condition of a car.

Although we guarantee the motor and transmission does not need to be replaced their are a wide varity of items that are not covered by this. So please come in person if you can prior to bidding and never rely 100% on the pics and a description as the end all be all when buying a used car at Auction. You need to understand their is always a risk when you are purchasing a car online that you will not be able to see in person and asking us to describe everything is not part of what we do nor is it included in the Green Light guarantee. Vehicles interiors and exteriors can range from excellent to poor and may have damage that is not noted in the description. We try our best, but this is very important for Online customers to understand that interiors and exteriors of cars vary from good to bad. It all depends on who owned the car before you. Interiors can have damage done that the picture will not show such as pet hair, odors, smoke residue, stains, water stains, rips, tears and even as extreme as a seat missing. Exteriors can have cracked windshields, bad patch up jobs, body rot and rust anywhere on the car, worn down tire tread anything is possible. Of course do not forget about the components as well it's possible to have broken door locks, bad batteries, power windows or sunroofs that do not work, windshield wipers that are broken or do not work, radios missing, center consoles missing or broken, heat or ac that does not work spare tire or tire jack missing, and so on as anything and everything is possible. In addition as stated in our how much does it cost to fix the cars portion of the website where we mention check engine lights being on these cars you would also consider that the air bag light, abs light and any other lights can be on as well. So if you are concerned about any of these issues as well as others the best advice is to come in person and inspect the cars yourself as these are not guaranteed under the Green Light. Meaning all these components are your responsibility to fix after purchasing the car.

Do You Describe The Mechanical Issues With The Cars?

No: All we are concerned about is that the motor and transmission does not need to be completely replaced. Any other components with a car are your responsibility. We do not list out any mechanical issues with the cars such as check engine lights, brakes, suspension, windows needing repair or any componets as we cannot be responsible for missing or miss diagnosing anything beyond what our Green Light guarantee is. The important thing to know is that the motor and transmission is not in need of replacement and this is the most expensive job on a car and you are protected provided you follow our policy time line as stated above. No exceptions. So please feel free to come in person to Salem NH and evaluate the car prior to the Auction on Wednesday from 9am-5:00pm. We provide this time so that you can get the keys and check over the cars and encourage you to bring whatever tools or people with the know how to help you if you are new to this process. What the Auction will do is make sure that the motor or transmission will not need to be completely replaced any other issues are your responsibility. If you choose not to come in person and you are buying a car online BUYER BEWARE! As this is a Auction not a Dealership.

If you choose to bid online or coming person and not take advantage of testing cars before Auction on our property, BUYER BEWARE! This is a Auction not a Dealership with near perfect cars. We do not guarantee or describe our cars to have or not have check engine lights or any other lights on, we do not guarantee cars will pass inspection. It is very possible that check engine lights can be on or come on when driving a car home. OUR AUCTION DOES NOT RESET CHECK ENGINE LIGHTS. However, people who own the cars prior to arriving at the Auction may do this. Regardless it's important to understand that just because a check engine light is on or comes on that does not mean that the motor or transmission does not need to be replaced. HENCE EVEN IF THE CHECK ENGINE LIGHT COMES ON IT IS STILL CONSIDERED A GREEN LIGHT CAR. If you choose to NOT drive your car within the time frame to Arbitrate the car for 50-100 miles after you have paid in full and have it diagnosed by a licensed mechanic BUYER BEWARE!

We place this on multiple pages on our site in an effort to help educate all our customers.

What is a Reserve Price?

We have had hundreds of different sellers over the years who usually sell cars wholesale between 30%-60% off the Kelly Blue Book price. Please note this is a consignment Auction and unless otherwise noted all sellers who bring cars to the Auction have the right to set a reserve price on any cars that go through our Auction. The reserve price is the price that a seller indicates to the Auctioneer they want to get in order to sell the car. This reserve price is given to the Auctioneer just at the moment the car is under the lights and ready to be bid on by you. At that point the Auctioneer will ask the audience what they want to pay and it is up to the seller to accept a bidders offer or decline. Sellers can also sell cars with No Reserve as well.  Due to Privacy Policy we do not issue sellers personal information.

Do Green Light Cars Have Check Engine Lights?

Yes, and if a Light is not displayed at the Auction as you drive the car Check Engine Lights can come on. Check engine lights can range from meaning the car needs to have very minor fixes such as a gas cap tightened or that the car has the wrong grade of gasoline in it. For example, you cannot put Regular Grade Gasoline in a BMW that requires Premium Gasoline, this will result in a check engine light and is common when cars are traded in and brought to Auctions. Check engine lights can be on for other minor fixes as well such as evap leaks, 02 sensors or Cylinder Misfires. Check Engine Lights can also be on for more moderate costs such as Cylinder Miss or Cam related Variables in the motor that need to be fixed, but do not require a replacement. OUR AUCTION DOES NOT RESET CHECK ENGINE LIGHTS and we have no control over the previous owners actions. We do our best to scan cars to see if any codes are viewable to make sure they are not codes that mean the motor or transmission needs to be completely replaced. It is your responsibility to have your car diagnosed within the arbitration time period to avoid any circumstances that would mean the car need a motor or transmission replacement. We recommend to drive your car 50-100 miles within the arbitration period in order to cycle the cars computers for best results. We get into detail of this subject on many pages on our site including this page below in an effort to help those who may try to ignore obvious responsibilities that come with purchasing a used car at an Auction have the opportunity to read this on many pages on our site before bidding. 

How Much Does it usually Cost to Fix Cars Purchased?

If this is your first time buying a car at Auction please pause and imagine yourself buying like a Dealer.  The excitement of bidding in the crowd combined with lower prices than anywhere else saving you thousands off the retail price.  Of course after you purchase a vehicle it will be time to fix some items; so it's best to have some money set aside for the fixes.  Yes, it is possible that you could get lucky and win a vehicle at Auction that is near perfect without having to put any money into it except maybe a couple hundred dollars.  We have learned this over the years when returning customers have come back to share their personal experiences with us.  However, it is always best no matter how great a vehicle seems to be that you understand these vehicles usually need fixes that average $300 - $1000 for general sedans (such as like Honda's, Dodge, Ford's, Chevy, Kia, Hyundai, Nissan, Mitsubishi, Subaru, Scion Toyota ect). In addition to this, expect to be double the average of general sedans when you win any Truck, SUV or high end luxury vehicles (Acura, Audi, BMW, Cadillac, Land Rover, Lexus, Infiniti, Jaguar, Mercedes, Volkswagen, Volvo ect).  This is due mainly to cost of parts and the time of labor.  For example, four new ties on a Honda Civic may only cost $400, but on a Ford F-150 four new tires will be $800.  Another example, is if a check engine light comes on and the vehicle has something common such as a evap code.  If you have a Chevy sedan this should be a simple fix that will only be $50-$100.  However, if you have a Mercedes with the same evap code will be a more intricate fix that is $300-$500.  So it is important to take into consideration what kind of vehicle you are purchasing for fixes before you bid.  Regardless, if you utilize this average range above and understand that this is normal when buying Green Light Cars you can plan ahead. 

With this information you can even save more money when you come and test drive in person prior to bidding.  When you test drive on our 11 Acre site you can learn so much more about the vehicle by seeing it in person.  This will help you choose the price you should bid and since we have vehicles for everyone's budget you will be best prepared for virtually any scenario that comes your way. 

It's safe to say that customers who follow these suggestions have a great advantage.  This is the key to what a dealer does to be successful.  You research, buy low, fix the cars issues and save thousands of dollars in the process.  This is your chance to turn the tables on the car dealers and stop paying those high retail prices.  You can save thousands doing it yourself or pay thousands more and have a dealer do it for you.  It's your money, it's your choice.

Creating an Account

How do I create a Bidder account?
From Proxibid’s home page, click the Create Account button located in the navigation bar at the top of the screen. From there you will be presented with the option to create a bidder or auctioneer account. Click the large BIDDER button to continue through the short three step process. A credit card is required to create an account.

Can I watch the sale without registering?
Yes. You may watch a live sale by clicking on the animated BID LIVE - WATCH NOW button located on the auction company listing. You will need to have Java 1.4 installed on you computer before you can watch an auction. Auctions take place every Wednesday and Saturday.

How long in advance must I register for an auction?
We recommend you register a day in advance. However you can register the day of the sale. We accept bids right up to and during the auction.

Do I have to provide my credit card information when I create a bidder account?
Yes. Interstate Auto Auction requires a credit card in order to create a bidder account. If you are the high bidder, Interstate Auto Auction will charge the initial deposit to secure your purchase. You may pay your balance with your credit card, cash or certified check at the Interstate Auto Auction office.

How do I get more information about a particular lot being sold?
If you would like more information on a particular lot, please contact Interstate Auto Auction directly at 603-893-7777 or via email at carauction@comcast.net

What are the Terms and Conditions of Sale for items being auctioned on the Proxibid™ Web site?
Proxibid’s Terms and Conditions can be found by clicking on the Terms and Conditions link at the bottom of each page of the Proxibid™ Web site. In addition to Proxibid’s Terms and Conditions, Interstate Auto Auction has its own bidder agreement that can be found here.

Bidding Process

Will my bid always go through?
When you click on the bid button, a message is sent to the Personal Auction Agent sitting at a computer terminal in the auction room. The Personal Auction Agent alerts the auctioneer when a bid has been received by shouting out the bid amount or by raising a paddle. When the auctioneer recognizes the online bid, the Personal Auction Agent clicks the "Accept Bid" button located on the auctioneer applet. A message will then appear on your screen, notifying the participant that his/her bid was accepted by the auctioneer. However, it is possible that many simultaneous bids will occur at a given asking price and the auctioneer will choose to recognize only one of those bids. If another bid is recognized prior to your Internet bid, the system will show that an "On Site" bidder was recognized first at that particular asking price and you would have to raise your bid in order to continue bidding on the item.

What is a reserve price?
The reserve price is the minimum bid amount required by the consignor or auctioneer. If the reserve price for an item is $100.00, bidding must reach $100.00 before the item will be sold. If reserve prices are entered into the Proxibid™ system, the message "Reserve Met" will appear on your screen when the reserve price has been exceeded. If the reserve is not met, the auctioneer has the right to PASS the lot.

Can I retract my live bid?
A live bid CANNOT be retracted once placed over the Proxibid™ system. The Proxibid™ live bidding applet is an electronic extension of the physical auction room - the same rules apply to everyone, including Internet bidders. For these reasons, we urge you to be very deliberate and cautious while attempting to bid using either the Proxibid™ system or while attending a live auction.

How do I place a proxy bid?
Currently, a proxy bid can be placed on an item prior to or during the sale. Once you login to the bidder applet, you can preview and scroll through every item listed in the auction catalog. Next to each lot, you will find the Auto-Bid Box where you can enter your maximum bid. Enter your maximum bid amount into the input field and click the PLACE BID button directly below. A pop-up box will ask you to verify that the amount you have entered is correct. Click the SUBMIT button to place your bid or CANCEL to close the screen.

How do I know if my proxy bid was accepted?
After submitting your maximum auto-bid through the "Place Bid" pop-up window, a confirmation screen will appear indicating the status of your bid. Important note: You must click the REFRESH BIDS button located at the top of the catalog in order to see your bid appear.

How do I know if I have been out-bid?
The "My Proxibid™" area will display a listing of lots that you have bid on. When another bidder has bid higher than your max-bid amount, their current high bid will be displayed in orange text for that particular lot. The high bid amount is a hyperlink that will return you to the lot to place another bid.

What is the High Bid?
The "High Bid" is simply the current highest recognized bid associated with a buyer on the auction floor or on the Internet. If the hammer drops and the item is sold, the "High Bidder" will win the item for sale.

What is the Asking Price?
The "Asking Price" is the next highest bid the auctioneer is seeking to obtain to surpass the current "High Bid", thus allowing a new bidder to take the lead and potentially win the item for sale.

What are Bidding Increments?
The increment is the amount an item increases in price after each new bid. It is the monetary amount used to advance the auction to the next highest bid.

After the auction

Am I responsible for shipping and insurance costs?
The winning bidder is responsible for contacting the auction house within 24 hours from the close of the sale to arrange shipping. You may pick up your vehicle in our Salem, NH office or arrange to have your car delivered by an independent transporter for a fee.

When is payment due?
Bidders will forfeit their $300 deposit if not paid in full by Friday at 5pm.




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Interstate Auto Auction
20 Hampshire Road | Salem NH 03079
Phone: 603-893-7777 | Fax: 603-893-7117
Email: carauction@comcast.net

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